Mitsubishi Motors North America

Good morning,

I had a horrible experience with your dealership. I was looking online and found one of your vehicles that was in my price range and that I wanted to look at; however, the problem was, I didn't have a current vehicle to drive two hours away to Watertown, Connecticut. The vehicle I inquired about with the dealership was a 2020 Outlander LE. I was on the phone with your team for three days and I had to borrow money to rent a car from Enterprise because they said they needed me in the office and to bring my pay stubs and income verification. They also mentioned that they couldn't do that online due to fraud.

Before I rented the car, I called them and asked if it would be guaranteed that I would see the vehicle if I committed to the journey. They assured me that I would be able to see the car and potentially even leave with it. Encouraged by their words, I proceeded to borrow money to rent a vehicle. Meanwhile, my child was hospitalized due to a suicide attempt and they had been under hospital care for the last five days. I explained my situation to the dealership, and they promised to work with me.

I told them my estimated arrival time at the dealership would be 11:15 in the morning, and I received an email stating that the car would be ready for me to review upon my arrival. I arrived at 11:10 that morning and waited for 45 minutes before they directed me to a minivan. I was confused and asked why I was being shown a minivan when I came to see the 2020 Outlander LE. The staffer I spoke to informed that the floor manager had directed him to show me the minivan. I explained that I was pressed for time; my child was in the hospital and I came here specifically to see the Outlander after being in contact with the dealership for three days.

I had filled out an application online for this vehicle, and I called that morning to ensure that I would be able to test drive it and potentially even leave with it. They were sympathetic but unhelpful. I asked salesperson J. Ramos about Lucia, who had reassured me over three days' worth of calls that the Outlander would be waiting for me upon my arrival. He merely dismissed her as a 'phone person.' I asked to speak to Kevin, who I had spoken with a day prior. Kevin's brother, the floor manager, obliged and fetched Kevin.

I vented my frustrations about the situation to Kevin, but he was in the restroom at the time and I didn't see him till nearly 12:15. I was upset and in tears. Despite the prior three-day conversation I had with Lucia and the online application I had filled out, Kevin kept trying to sell me other vehicles. Despite explaining my dire financial predicament and stressing that this specific vehicle was within my budget, he kept insisting I look at other cars.

When Kevin told me that the Outlander wouldn't meet my qualifications, I was stunned. Just the day before, he had informed me over the phone that not having a down payment wasn't going to be an issue and that they would work with me. Now suddenly, I wasn't qualified, and he wanted me to look at vehicles that weren't within my budget.

I received a call from the hospital and had to step out. I was in tears for I had specifically asked beforehand if my time and effort would go to waste should I make my way to the dealership, and was reassured that they would make it work. Unfortunately, that wasn't the case.

I ended up waiting at the dealership until 7:30 PM. They ran a credit check and tried to sell me a 2024 Outlander which was beyond my budget. Kevin offered a deal that covered me for six months before having to refinance, but it still wasn't within my price range. I reiterated that the other vehicles were beyond my reach and I was interested in the Outlander LE 2020 I had seen online.

At 8 o'clock, I received an email from Lucia thanking me for stopping by and 'allowing her the pleasure of helping me with my vehicle buying decisions.' She attached pictures of the 2020 Outlander, the same car I didn't get to see nor leave with. She ended her message asking what she could do to 'EARN' my business. I replied that I had only looked at all the cars except the one I wanted to see and left empty-handed.

By the end of the day, I was thoroughly exasperated, and it felt like a complete waste of time and effort. I had borrowed money to rent a car for this trip, spent the day away from my hospitalized child, and accomplished nothing by the end of it. I left the dealership in tears, and the two-hour 45 minute drive back to the hospital was spent crying because of the strain of the entire futile day's experience.

Life has been extremely hard for me recently, and this ordeal has made everything overwhelming. I don't know if I can trust dealerships anymore; my previous experience with a different dealership had been similar. This recent experience with your dealership was an utter waste of my time and resources; I was forced to borrow money for a rental car, and I had to spend the entire day away from my child who's in the hospital, all for nothing. I left frustrated, upset, and crying. Unfortunately, my trust in car dealerships has been thoroughly shattered.

I drove 2 hours to Albany mitsubishi on April17th, 2025, because the car stuttered and the engine light came on a few times. The advisor Jessica P.

there was a recall. The engine stalled due to incorrect programming of the TCM.

Job #2- CVT drain refill

Job # 3- Spark plugs replaced

Job #4 - Rear wiper replaced

Job #5 - Computer Vehicle inspection, all complete and no problems.

Multipoint Inspection- all marked OK. $806.33.

April 20, 2025, car stuttering violently when excellerating over 60 miles, and engine light stayed on. Pulled over twice and had to call a tow truck to bring it to Peachtree mitsubishi in Atlanta, GA.

Dealership closed. The next day, April 21, 2025, met with advisor Walter Veras. After inspection, was told the car needed *rear breaks with pads and rotors, *air filter, *tire rotation, *replace drive belts, * change CVT transmission fluid, *coolant fluid exchange,

*front windshield wipers, *brake fluid flush, cabin air filter replaced, *oil and filter (LOF), *battery replacement and hears the kicker, * replace spark plugs and ignition coils $3402.56.

I emailed and called Jessica P(ino) in a panic, and I told her what happened and asked why they didn't see any of these things in their inspection? Refered to the technician or manager who said, everthing was checked and fixed and that maybe the dealership is inflating charges.

I felt like I was being held hostage. I relayed to Mr. Veras what albany mitsubishi said. I called customer relations in Tennessee and spoke to Todd at 11:38am who said he would reach out to coporate and call me before the end of business day.

No callback. I also spoke to Trever at 12:15pm. I paid $1900.00 on Sunbit payment plan because I was scared to drive my car anywhere without having what I needed fixed to drive two hours home.

I am nervous (because I don't know if the repairs that were made is enough to carry me over until I can get money to fix the rest of the problems) and irrate!

I am out of so much money.

What can be done about this situation. Am I stuck with this bill?!

My windshield has tiny specs all over littered the whole windshield in the sunlight. I cant see out of it due to the glare.

The dealer at Scottsdale Mitsubishi told me that they cannot do anything about it. They might be able to take some steel wall and see if they can rub it out, but I have not heard back from them. I want a new windshield you cant sell a brand new car I bought a brand new with a defective windshield. The dealership should stand behind their windshield.

They suggested I call my insurance company. I will not call my insurance company and past $750 deductible for a brand new car that Ive already bought and purchased brand new stand behind your full product

In March 2024 I purchased a Catalytic Convertor from Payless Mufflers, located in Newark NJ. The Owner/mechanic stated I had a P0420 Code reading on the OBD-2.

I was charged $926.00 for this part and labor. However, on August 1, 2024 prior to my 2013 Mitsubishi Outlander Sport LE having its next oil change the car ran low on oil. How and why? I asked this question to each mechanic that serviced my vehicle since I owned it.

The previous oil change was done May 4, 2024 by Prospect Auto in West Orange. On August 8, 2024 I took my car for testing to Route 46 Mitsubishi. After I paid $213.20 for a diagnostic I was told that a leak was detected from the front timing cover seal. On August 15-17, 2024 the repair was completed and it cost me $1973.07.

I was told to comeback after driving 1000 miles to determine if the repair solved the oil consumption problem. Approximately, in mid September 2024, I brought the car back to be inspected after 1000 miles and the car was still consuming oil the same as before I brought the car in. I was told by the service representative that they could not help with the problem any further but to take it to an outside mechanic and get an engine flush and that may help but they were not willing to do it. And the only other option they gave was to do an engine replacement which would cost between $8K -$16K.

No offer to reimburse me for the $1973.07 was recommended.
Since then my service engine soon light P0420 Code reappeared Catalytic Convertor needs replacing. I went to Eco Engines which tried to flush the pistons with oil ring cleaner for $204.17 but was unsuccessful. I ultimately had the engine rebuilt by Transmissions and Car Care, Inc.

who was not able to repair or salvage the existing CAT due to too much oil consumption. I am requesting that the dealer reimburse me for misdiagnosing the engine at my expense and replacement of a new catalytic convertor that was just purchased in March 2024.
Sincerely,
Eric Reynolds

I called into the dealer to find out what was happening and the status. They said that Service is going to contact me to try to use some kind of steel wall to rub out the deference effective windshield and that they would do this and contact me when my second Key was ready.

Its already been over a week. No one has contacted me so Im driving with this windshield that has glare all over it from all these little specs all over the windshield and its making it very difficult to see When driving in the sun which I live in Arizona and we have sun all the time. Im very upset that I can buy a brand new car with a defective windshield and the dealership wont stand behind their product. I dont care if the windshield is manufactured by someone else or whatever the situation is that they are telling me.

Bottom line is if youre going to sell a product, you should stand behind your product. I shouldnt have to go to a windshield provider when you should stand behind your product and you should stand behind those who put windshields in your product. I contacted my insurance company and my deductible would be $750 to put in a new windshield on my own through my company. I just bought a brand new car with 8 miles on it or 28 miles when I purchased it and the specs have been there.

I told the sales rep when she was in the car with me. This is my second Mitsubishi my son purchased a Mitsubishi at the same time when I purchased my first Mitsubishi, my outlander sport, which was awesome. Ive always given incredible reviews and remarked to everyone how great the Mitsubishi car is.

Now Im reviewing my thoughts. I still cannot understand how you can sell a product and not stand behind the full product very upset.

Id like to know why Mitsubishi cannot get my parts to the collision company?. This is the hold up ..Its been 40 plus days at the collision shop.

No ETA as to when the parts will arrive.. I called Mitsubishi customer service and spoke with someone after being on hold time 5 hours over two days only for the representative who never called me back with a response after she said she would look into this..Im a five time buyer of a Mitsubishi.. I think Im owed an explanation or figure out a way to help me with this situation. I need a vehicle.

My husband and I are retired. Not happy with Mitsubishi right now.

Re-thinking of NOT buying another.. not satisfied whatsoever very discouraged and poor business!

I needed my air conditioner repaired. It was under warranty. I brought my vehicle, a 2017 Outlander, to Jidd Motors, situated at 1313 N. Rand Road, Des Plaines, Illinois. It was on a Friday afternoon when Luz, the service manager, greeted me. I informed her about my repair. I offered to present the warranty contract to her for her to be aware of my coverage from Premier Essentials. She stated it would not be necessary for her to view it.

On Saturday, I called to check the status when the dealership opened. No one answered from the service department. I left several messages. A few hours later, either I called or the service manager called on her personal phone (I can't remember). She stated the vehicle would be ready at 10:30 am. Then she corrected herself and said it would not be ready after all. No details were given. I did not know what exactly was the issue with the air conditioner. I was unsure whether Premier Essential had been contacted because the air conditioner was covered under the 100,000 miles or 10 years warranty and I believed I would not have any out-of-pocket expenses. (This was actually the reason I purchased a Mitsubishi vehicle again.)

On Monday, I had the same experience with contacting the dealership, that is, being placed on hold, connected to several representatives, to finally the service department, where no one answered. I left a message. No response.

On Tuesday, I grew irritated. The onus was on the service department to contact me in order to let me know what needed to be done and whether or not the warranty would cover all expenses.

I also had to rent a vehicle for these days. I called seven or more times to try to speak to someone in the service department. The next time I called, I was encountered with an operator who raised her tone when I stated, 'This is ridiculous,' when the operator asked which Jidd location I was trying to reach. I did not know there was more than one Jidd location.

Then I snapped. I said, 'Don't you dare raise your tone. You *** *** That's when I received a callback from the service manager. It wasn't to tell me the status of my vehicle. It was to berate me. She talked over me the whole time (using her personal phone number). The dealer line records conversations. She stated that no one used the 'b' word at her staff. She stated, 'I have absolutely no respect for you and I am going to continue to talk over you.'

She also asked me if I wanted her service department to perform the recall repair work. I was not aware of the specifics of the recall. I told her that I did not want Jidd Motors to perform the recall repairs. She said they had to. This is incorrect and I never signed anything for any type of work to be done on my vehicle.

The administration was not helpful. They sided with the service manager and her cruel treatment of me. When I finally retrieved my vehicle, she wanted me to sign for the recall repairs. She called me a liar and stated she would call the director because I had told her I had never authorized the service department to do any work. She made a call supposedly to the director. I would have liked to speak to someone about her disrespectful manner of interacting with a customer. After she ended her conversation with the director, she walked up to me and said, 'Have a good day.' I asked for my vehicle as to where it was parked. She replied, 'I already told you, it is outside. I can't help it if you don't remember.' They have a huge lot. I asked again. She said, 'It's on the left.'

I have never encountered a dealership that condones and celebrates such behavior. Also, the issue with the air conditioning was never communicated to me. Jidd Motors is giving the Mitsubishi brand a bad name.

I possess no order or contract number because when I refused to sign, I was not given any documents. I don't know what work was done.